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Returns

All return requests must be initiated by logging into your customer account and selecting your order number and clicking on the option to Return.

Please follow the prompts to select the reason for your return. Once you have successfully completed your return request you will receive a confirmation email.    

If you have placed an order over the phone please email returns@parts4europeancars.com.au with your invoice number and concern.

We will respond to your request within 24-48hrs.

Reasons for a Return

Change of Mind or Placed Order for Wrong Item:

Our returns policy for change of mind or order placement for a wrong item lasts 14 days from the buyer’s date of accepted delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (applicable to new car parts only)

Items being returned for change of mind or orders placed for wrong parts will incur a 20% handling fee and a store credit will be applied to your user account but will not include the initial postage costs. Return postage will also be paid by the buyer.

Received The Wrong Item:

Orders being returned due to the item not matching the description advertised (example: you receive a headlight but you ordered a spare wheel) will receive a replacement of the item once it has been returned to us with the return label provided.

Where a replacement cannot be made a refund of all monies paid will be processed to your original payment method.

Received An Item That Doesn’t Work:

Orders which arrive and are broken or do not work will be replaced or repaired once it has been returned to us for assessment. The item must be returned using a standard postage method including tracking which will be reimbursed to the buyer if the item is found to be faulty. If the item is found not to be faulty it will be returned to you at your cost.

If we are unable to provide a replacement or repair a refund of all money paid including return postage will be issued to your original form of payment.

If we have offered to replace or repair your item and you do not agree to accept our offer of rectification we will then provide you with a store credit for the value of the item minus a handling fee of 20% and will not include any postage cost in your store credit.

Eligibility for a Return:

Under certain circumstances parts may not be eligible for a return and will be declined. Items will be sent back to the customer at their own expense. These include but are not limited to:

  1. Obvious signs of use or attempted installation are visible and therefore may have contributed to the part being no longer in working order.
  2. Parts 4 Euro markings are not visible on the item when returned and therefore you have not returned our original part.
  3. Any item not in its original condition as it left our warehouse – unless damaged in transit.
  4. Missing parts or components.
  5. More than 14 days since buyer accepted delivery.

Shipping

Please ensure that you have made contact with us before you send back your return as any unidentifiable parcels will be Returned to Sender.

To return your product please include your receipt or order number and post to:

Parts 4 European Cars 

Parcel Locker 10017 24978

25-27 Koonya Circuit

Caringbah NSW 2229

If you are shipping an item to us, you should consider using a traceable shipping service and purchasing shipping insurance for peace of mind. We don’t guarantee that we will receive your returned item and will not be liable for lost returns. If your item does not reach us you will need to contact your courier service.

For more information regarding returns, replacements and refunds please visit the Department of Fair Trading:

https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds