Returns

Returns

 All return requests must be in writing. Please email returns@parts4europeancars.com.au

Our returns policy lasts 30 days from the buyers date of accepted delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (applicable to new car parts).

Items being returned for change of mind or orders placed for wrong parts will incur a 20% handling fee and refunds will not include the initial postage costs. Return postage will also be paid by the buyer.

Orders being returned due to item not matching the description advertised by fault of Parts 4 Euro will receive a refund of all monies paid including return postage of the item purchased.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where parts are not eligible for a refund and a return request will be declined. These include but are not limited to:

1. Obvious signs of use or attempted installation are visible.
2. Parts 4 Euro markings are not visible on the item.
3. Any item not in its original condition.
4. Damaged or missing parts/components for reasons not due to our error.
5. Parts which have been tampered with.
6. More than 30 days since buyer accepted delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and monies will be returned to your original payment method within 5 working days. Please not that we will initiate your refund within this time frame however the actual refund amount may not appear in your account for another few days depending on the payment method and bank in question.

Late or missing refunds (if applicable)

If you haven’t received a refund contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve contacted your bank and you still have not received your refund, please contact us at sales@parts4europeancars.com.au.

Exchanges (if applicable)

We will replace or refund items if they are received by the buyer defective or damaged. If you need to exchange an item due to these reasons please contact us on 02 95289606 for further instruction.

Shipping

To return your product, you should mail your product to Parts 4 European Cars: Unit 1/10 Yalgar Rd Kirrawee New South Wales AU 2232 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is determined to be due to the fault of Parts 4 Euro.

If you are shipping an item to us, you should consider using a traceable shipping service and purchasing shipping insurance for peace of mind. We don’t guarantee that we will receive your returned item and will not be liable for lost returns. If your item does not reach us you will need to contact your courier service.