All return requests must be initiated within 14 days of receiving your order.
All return requests must be initiated within 14 days of receiving your order by logging into your customer account and selecting your order number and clicking on the option to Return.
Please follow the prompts to select the reason for your return. Once you have successfully completed your return request you will receive a system generated confirmation email.
We will respond to your request by email within 1 - 2 working days.
IMPORTANT NOTE: Before submitting your return request please note that the items sold on our site are second hand unless otherwise specified on the listing and all items will have some degree of wear and tear, light scratches, scuff marks or cracks in plastic. However all items sold will still be in good working order and will serve its purpose. Best efforts are made to accurately describe/show each individual item being sold. Please refer to both photos and description prior to purchase.
Reasons for a Return
1) Change of Mind or Placed Order for Wrong Item:
Please confirm with your qualified professional before placing orders for items via our website as we no longer accept returns for a change of mind/no longer require an order or if you have placed an order for the wrong item.
No refunds or store credit will be given in the event that you have selected an item that no longer meets your requirements.
Our responsibility is to ensure that the item you have ordered is in good working order and is as described on our website, it is not to confirm that the part you have ordered is suitable for the vehicle which you have.
2) Received The Wrong Item:
Orders being returned due to the item not matching the description advertised (example: you receive a headlight but you ordered a spare wheel) will receive a replacement of the item once it has been returned to us with the pre paid return label provided.
Where a replacement cannot be made a refund of all monies paid will be processed to your original payment method.
3) Received An Item That Was Damaged in Transit:
All items sent with Australia Post will include insurance for the value of your order. If you have received an item which has been damaged in transit you will need to contact Australia Post and lodge an insurance claim before contacting us.
4) Received An Item That Doesn’t Work: DOA
Items which arrive and do not appear to be damaged in transit but do not work when installed by a qualified professional will be repaired or replaced once it has been returned to us for assessment.
The item must be returned using a standard postage method including tracking and insurance which will be reimbursed to the buyer if the item is found to be faulty.
If we are unable to provide a repair or replacement a refund of all money paid including return postage will be issued to your original form of payment.
If the item is found to be in good working order after assessment your return will be rejected and the item will be returned to you at your cost.
Please note that it is not our responsibility to diagnose your vehicle or determine whether the item you have purchased is what needs replacing in your vehicle. The qualified professional undertaking the repair should recommend the correct items for your vehicle which can be easily found on our website. Our parts are not to be used as a testing or diagnosing service for the endless possibility that may be contributing to the potential issues with your vehicle.
Returned Items Requiring Specialist Assessment:
If the item being returned requires specialist assessment i.e Automotive Electronic Specialist or Gearbox/Engine Specialised Technician etc and is not found to be faulty you will be invoiced for this service by the independent technician providing the assessment.
• If the item is found not to be faulty it will be returned to you at your cost.
• If the item is found to be faulty we will cover the cost of the specialist assessment and repair or replace your item.
• If we are unable to repair or replace a refund will be issued.
Eligibility for a Return:
Under certain circumstances parts may not be eligible for a return and will be declined. Items will be sent back to the customer at their own expense. These include but are not limited to:
1. Obvious signs of misuse or failed attempt at installation are visible and therefore may have contributed to the part being no longer in working order.
2. Parts 4 Euro markings are not visible on the item when returned and therefore you have not returned our original part.
3. Any item not in its original condition as it left our warehouse.
4. Missing parts or components.
5. More than 14 days since buyer accepted delivery.
Once your return has been approved you must send your item back within 7 working days of the date stamped on your return approval email. Any returns outside of this window will not be accepted.
Shipping
When returning your product please include your receipt or order number as any unidentifiable parcels will be Returned to Sender.
If you are shipping an item to us please consider using a traceable shipping service and purchasing shipping insurance for peace of mind. We don’t guarantee that we will receive your returned item and will not be liable for lost returns. If your item does not reach us you will need to contact your courier service.
If your item reaches us damaged in transit and you do not have insurance we will not be held responsible. Your return will be declined and you will be given the option to have the part returned to you at your cost or disposed of.
Requesting to Cancel Your Order:
When placing an order on our site please be certain that the item you are purchasing is what is required for your vehicle. We do not offer refunds for change of mind or incorrect orders placed and are unable to cancel an order once it has been accepted into our system.
Rejected & Returned To Sender Deliveries
Any orders which are rejected at the time of delivery or are returned to sender using the same service which we have engaged to deliver your order will be considered a breach of our terms and conditions.
We will where applicable be requesting payment from you for any expenses incurred by us for the return of your order by the original courier service.
Your rejected and or returned order will be considered as a change of mind and will not be refunded.
To obtain your order once it has reached us you will be required to pay the redelivery fee as well as our incurred expenses within 14 days of its arrival at our facility. Once payment has been received the item will be sent back to you.
Any orders which remain in our possession after the 14 days will be discarded.
For more information regarding returns, replacements and refunds please visit the Department of Fair Trading:
https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds
Warranty
For information on warranty terms and conditions please see our warranty page here: https://www.parts4europeancars.com.au/warranty/
Shipping & Delivery
Terms and conditions relating to shipping and delivery of orders placed on this site: https://www.parts4europeancars.com.au/shipping-delivery/